Frequently Asked Questions (FAQs)

1. What types of hair products do you sell?

We specialize in premium Virgin Hair extensions, wigs, and luxury beauty products to enhance your natural beauty.

2. How do I book a home service?

You can easily book through our "Book Now" page. Choose your service and preferred date. We will contact you for confirmation!

3. Where do you deliver?

We currently deliver across the UAE. Delivery outside the UAE can be arranged upon request.

4. How do I contact customer service?

You can reach us via WhatsApp at +971528926295 or email us at afroblackwhitevirginhair@gmail.com.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number by email or WhatsApp.

6. How long does it take to receive my wig?

All wigs are custom handmade to order. Please allow 4–5 business days for production before your order is shipped. Delivery time will depend on your location and chosen courier service.

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Return & Exchange Policy

Exchange Policy

Requests for exchanges must be made within 3 days of receiving your package. Products must be unused, unopened, and in the original packaging.

No Refund Policy

At Afro Black and White, we operate a strict NO REFUND policy. Once an order is confirmed and processed, it cannot be canceled or refunded.

Exchange Eligibility

• Products must be in their original condition.
• Return shipping costs are the responsibility of the customer unless the product was damaged or the wrong item was sent.

Contact for Exchange

To request an exchange, contact us at afroblackwhitevirginhair@gmail.com or via WhatsApp at +971528926295 with your order number and reason for exchange.